Made a purchase, but changed your mind or was there something extra left after the repair? We go to meet our customers and make the return or exchange process as comfortable as possible. quality within the time limits stipulated by law.

Conditions for returning goods

You can return or exchange goods of proper quality provided that:

• The product appearance is preserved, the product must be in good condition and have no mechanical damage (except for manufacturing defects, if any).
• The consumer properties of the product are preserved.
• The integrity of the kit and packaging is preserved.
• All seals, labels, tags, and labels have been preserved.
• The warranty card has been saved.
• Goods and cash receipts, product passport and other documentation have been preserved.

Return restrictions

Please note that exchange and return does not apply to some goods of proper quality:

• It is not possible to return or exchange a product that has been in use.
• If the product falls into the list of goods of proper quality, the return of which is limited by the decision of the Cabinet of Ministers of Ukraine (resolution of March 19, 1994 No. 172).
• Goods with individually defined properties, if the specified goods can be used exclusively by the consumer who purchased them. For example, custom-made goods, with individual sizes, construction and finishing materials sold by the meter, as well as discounted goods, and goods sold as substandard.

For detailed information, exchange/return, please contact the sales office of the Akveduk online store.

Return or exchange of goods of inadequate quality

Upon receipt of the goods, please carefully inspect it for defects, damage and incompleteness. When receiving the goods, you check the completeness and absence of external defects in the product. Remember that, in accordance with the legislation of Ukraine, you can only make claims about the appearance of the goods delivered to you before the seller transfers the goods to you.

The risk of accidental loss or damage to the product passes to the buyer upon transfer of the product to the buyer by the Seller. After transfer of the product, claims for appearance, mechanical damage and completeness are not accepted.

If you find that something is wrong with the purchased product, please contact Customer Support by phone: + 380672352874

Replacement/return of goods with a hidden manufacturing defect (material defect) discovered during operation is carried out on the grounds and within the time limits established by the Law of Ukraine "On Protection of Consumer Rights".

If you experience any problems with the product, make sure you have fully read the product's operating instructions, including the section describing typical problems and how to solve them yourself.

To exchange Goods of inadequate quality, it is necessary to obtain an expert opinion, which is paid for by the Buyer.

Based on the expert opinion, at the Buyer's request, the Product is exchanged for a similar one, or the funds paid by the Buyer are refunded in a manner agreed upon by the parties (in cash at the company's office, by transfer to a bank card). The refund period depends on the form of refund.

If, as a result of the examination of the goods, it is established that their defects arose due to circumstances for which the Seller (Manufacturer) is not responsible, the Buyer is obliged to reimburse the costs associated with the transportation and storage of the goods. Delivery of non-large goods weighing up to 5 kg to the Seller and back is carried out by the Buyer.

Exchange and return of goods of inadequate quality are not carried out.

• for goods damaged due to the user's fault.
• For products that are out of warranty.
• For goods that do not have technical defects or malfunctions, but for one reason or another did not satisfy the buyer (insufficient information about the goods, non-compliance with expectations, etc.)

Attention: the difference in design or decoration elements from those stated in the description on the website does not constitute a malfunction or non-functionality of the product.

Refusal to deliver goods

You have the right to refuse the goods at any time before they are delivered. When ordering building materials with delivery, you can refuse the order before it is delivered. If the car with your order has already left for the address, we will refund you the cost of the goods, excluding delivery costs.

You can also order a car separately to return the product or return the old product when you receive the new one. If the car arrives without an order, you will pay an amount similar to the cost of delivery.